Reporting Concerns

Stonewall Jackson Memorial Hospital (SJMH) is dedicated to providing quality health care services for the residents and visitors of this area within the scope of its skills and technologies in a safe, progressive, and cost effective manner. These services are provided through a staff of highly qualified and diverse professionals, who are accountable for their actions, respected for their skills as individuals, and valued by the organization.

If you have any concerns about patient care and/or safety at Stonewall Jackson Memorial Hospital or any of its affiliates, you are encouraged to contact our SJMH Corporate Compliance/Risk Manager/Privacy Officer at (304) 269-8501 or email at

Concerns not resolved by SJMH Administration or designees can be reported to the Joint Commission's Office of Quality Monitoring at (800) 994-6610 or email at

The Joint Commission evaluates and accredits more than 15,000 health care organizations and programs in the United States. An independent, not-for-profit organization, The Joint Commission is the nation's predominant standards-setting and accrediting body in health care. Since 1951, The Joint Commission has maintained state-of-the-art standards that focus on improving the quality and safety of care provided by health care organizations. The Joint Commission's comprehensive accreditation process evaluates an organization's compliance with these standards and other accreditation requirements. Joint Commission accreditation is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards. To earn and maintain The Joint Commission's Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.

If this contact does not resolve the issue, you may file a complaint with the Office of Health Facility Licensure and Certification, 408 Leon Sullivan Way
Charleston, WV 25301-1713, (304) 558-0050.